Refund policy
You have 14 days to change your mind. This page explains how returns and refunds work at After Tempo.
14-day returns
You can return your order within 14 days of the day it arrives, without giving a reason. In the EU this is your legal right of withdrawal. Customers in the United States and Japan get the same 14 days.
How to return
- Email info@plumeandco.shop within 14 days of delivery. Include your order number and tell us you want to return the order.
- We reply with the return address and instructions.
- Send the pair back within 14 days of telling us.
Condition of returned pairs
Return pairs unworn, in the same condition you received them. Trying them on indoors is fine. If a pair comes back worn outside, dirty or damaged, we may reduce the refund to reflect the loss in value.
Return shipping
You pay the cost of sending the pair back. We recommend a tracked service, because the parcel is your responsibility until it reaches us. If the pair arrived faulty, damaged or wrong, we cover the return cost instead.
From outside the EU the pair travels back internationally, which can cost more than for EU customers. We do not refund return postage, or import duties and taxes you paid on delivery, unless the pair arrived faulty, damaged or wrong.
Refunds
We refund the full amount you paid to your original payment method within 14 days of your return request. We may wait until the pair has reached us, or until you have sent us proof of posting. Your bank may need a few more days to show the refund.
Wrong size
We do not offer direct exchanges. Return the pair for a refund and place a new order in the size you need. The size guide on the product page helps you choose by foot length.
Faulty, damaged or wrong items
If your order arrives faulty, damaged or not what you ordered, email us with your order number and a photo. We send a replacement or refund you in full, whichever you prefer, and you do not pay for the return. Outside the EU we usually only need the photos and will not ask you to send the pair back. If you paid import charges on a faulty or wrong order, we refund those too.
This comes on top of your legal rights. In the EU, products carry a two-year legal guarantee of conformity.
Cancelling an order
Email us as soon as possible. If your order has not shipped yet, we cancel it and refund you in full. If it has already shipped, you can return it once it arrives.
Questions
Email info@plumeandco.shop and we will help.