Shipping policy

Shipping is free to every country we ship to. Delivery takes 5 to 10 business days in the EU, 8 to 15 to the United States and 6 to 12 to Japan. This page explains where we ship, how tracking works, import charges and what happens if something goes wrong.

Where we ship

We ship to all 27 countries of the European Union, the United States and Japan. If your country is not offered at checkout, we do not ship there yet.

Shipping cost

Free on every order, with no minimum.

Delivery time

  • European Union: 5 to 10 business days
  • United States: 8 to 15 business days
  • Japan: 6 to 12 business days

As soon as your order ships, you get an email with a tracking link, so you can follow the parcel to your door.

If your order is late

Delivery times are estimates, and a parcel can occasionally take longer. If your order has not arrived 30 days after you placed it, email us. We refund you in full or send a replacement, whichever you prefer.

Prices and currency

All prices are in euros (EUR) and you pay in euros. If your card uses another currency, your bank converts the amount and may charge its own fee.

Taxes and import charges: EU orders

For orders delivered in the EU, our prices include VAT, and you should not be charged anything extra on delivery. If a carrier does ask you to pay import charges on an EU order, send us the receipt and we refund that amount.

Taxes and import charges: United States and Japan

Our prices do not include the import duties and taxes of these countries. They are set by your country, not by us. If they apply, the carrier or postal service collects them from you before or on delivery, together with its handling fee.

  • United States: import duty may be charged. If it is, expect roughly USD 18 to 33 on one pair, including the carrier fee.
  • Japan: orders of one or two pairs are normally free of Japanese import duty and consumption tax. Larger orders may be charged.

These are estimates based on the rules in force in October 2026 and can change.

Lost or damaged parcels

If your tracking has not updated for 10 days, or your parcel arrives damaged, email us with your order number. We send a replacement or refund you.

Wrong address

Check your address before you order. If you spot a mistake, email us straight away. We can change the address until the order ships.

Questions

Email info@plumeandco.shop and we will help.